Delivery & Returns

Welcome to Cheriartem.co.uk! As a UK-based e-commerce website dedicated to eco-friendly products, we strive to provide the best service for our customers. Please read our Delivery & Returns Policy below for detailed information on how we handle shipping and returns.

Delivery

Standard Delivery:

  • Orders are processed and dispatched within 2-3 working days.
  • Delivery typically takes an additional 3-5 working days.
  • Shipping cost: £3.99 for orders under £50.

Express Delivery:

  • Need your items sooner? Choose our Express Delivery option.
  • Orders are processed and dispatched within 1-2 working days.
  • Delivery typically takes 1-2 working days after dispatch.
  • Shipping cost: £7.99.

Free Shipping:

  • Enjoy free standard delivery on orders over £50.

Order Tracking:

  • Once your order is dispatched, you will receive an email with tracking information to monitor your delivery status.

Returns

At Cheriartem, we want you to be completely satisfied with your purchase. If for any reason you are not, you can return your items within 30 days of receipt for a full refund or exchange, subject to the following conditions:

Conditions:

  • Items must be returned in their original condition, unused, and in the original packaging.
  • Proof of purchase, such as your order confirmation or receipt, must be included.

Return Shipping:

  • The cost of return shipping is the responsibility of the customer unless the item is faulty or incorrect.

Refunds:

  • Refunds will be processed within 7-10 working days of receiving the returned items.
  • Refunds will be made using the original payment method.

Exchanges:

  • If you wish to exchange an item, please contact our customer service team to arrange the return and the dispatch of the new item.

How to Return an Item

  1. Contact our customer service team at [email address] to initiate the return process.
  2. Pack the item securely, including all original packaging and documentation.
  3. Send the package to the following address:
    Cheriartem Returns Department

    United Kingdom

If you have any questions or need further assistance, please do not hesitate to contact our customer service team at [email address] or [phone number]. We are here to help!

Thank you for shopping at Cheriartem.co.uk, where sustainability meets quality.

Need help?

Contact us at hamimkhan1795@gmail.com for questions related to refunds and returns.